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File a complaint - DEKRA Audit

We highly value your feedback

The procedure for filing a complaint, regarding the activities of DEKRA Audit, is described below.

Please note: Would you like to make an objection with regard to a certification decision taken by DEKRA Audit? Click here to go to the online objection form.

Our procedures in the event of a complaint

Do you have a complaint? We will process your complaint carefully. We will notify you when we successfully receive your form and inform you about the procedures and the term within which you can expect a response from us. In a later stadium you’ll receive information about the actions taken and the outcome.
Select, in the form, one of the categories listed below and describe your complaint, we will contact you as soon as possible. We categorize complaints as follows:
  • DEKRA Audit
    I have a complaint about the certification services from DEKRA Audit.
  • Certified Organizations
    I have a complaint about one of the organizations certified by DEKRA Audit. A complaint will only be handled if the complaint has been submitted in advance to the relevant organization. In this way, the organization is given the opportunity to solve the problem itself.
The outcome of the complaint handling by DEKRA can be appealed, you’ll find more details about this subject in our General Terms and Conditions .

Complaint form

Please note: this form is only intended for complaints about the activities of DEKRA Audit in Arnhem. Forms submitted will be processed by our Certification Manager. You can also make an appeal at the appropriate accrediting or designating body.