DEKRA Netherlands Privacy & cookie statement

Your privacy is important to us

This is the privacy statement of DEKRA Netherlands Holding B.V., Meander 1051, 6825 MJ Arnhem and affiliated companies.

DEKRA is a company where safety is most important and for that reason DEKRA wants to handle your personal data in a safe and open manner. Through this page we want everyone whose personal data are being processed by DEKRA in the Netherlands to know why this data is being processed and which rights are associated with it.

The reason we process your personal data

Personal data will only be processed if this is permitted on the basis of article 6 of the General Data Protection Regulation (better known as the GDPR). This means that processing is either necessary or that we have your explicit consent to do so. You have the right to withdraw your consent at any time.

Privacy on the website

DEKRA respects the privacy of all visitors on the website, the information we collect when you visit our website depends on your cookie settings. If you do not consent to the collection of cookies, we will only record the location of the IP address you use, the type of computer, the browser version you use, the pages visited and the date and time of your visit. This information is recorded for evaluation and improvement of the website.

Do you agree to the collection of cookies? View our cookie statement at the bottom of this page and click here to adjust your cookie settings .

The period for which the personal data will be stored

DEKRA will store your personal data no longer than necessary for the purposes for which the personal data are processed. When DEKRA no longer needs to store the personal data for processing, DEKRA will only store your personal data if necessary for compliance with a legal obligation.

Transferring data to third parties

In principle, DEKRA will not forward personal data to third parties if this is not necessary. DEKRA only does this if it is necessary to carry out its tasks. If DEKRA forwards your information to a third party, DEKRA will take into account all of the applicable legislation. Since DEKRA is an international company, it will in some cases be necessary for data to be processed outside the EU. Here too, the applicable legislation is taken into account. DEKRA will never forward, sell or exchange your data with third parties for direct marketing purposes.

Your rights

When your personal data are processed by DEKRA, you have certain rights. You have the right to:

request DEKRA to provide you with information regarding your personal data that DEKRA processes;
request DEKRA to rectify any incorrect and / or outdated personal data;
request DEKRA to complement incomplete personal data;
request DEKRA to delete your personal data;
request DEKRA to restrict certain parts of the processing of your personal data;
request DEKRA to transfer your personal data to a third party;
object to the processing of personal data by DEKRA.

DEKRA will consider all requests and answer within a reasonable time. If DEKRA decides to decline your request, DEKRA will inform you accordingly. After having received a request, DEKRA can ask you for more information, so that we can confirm your identity. Such a request can be submitted via the email address below.

Updates

DEKRA may update this privacy statement without notice. If we update this privacy statement, the modified version can be found on this page. It is advisable to monitor this page for any possible changes.

Questions and contact details of the data protection officer

For any questions and / or complaints about the processing of your personal data, please contact our data protection officer at: dpo.experts.nl@dekra.com . We will do our best to answer questions clearly and to resolve complaints the best we can. You also have the right to file a complaint with the supervisory authority. In the Netherlands this authority is called de Autoriteit Persoonsgegevens.

Last edit: September 27th, 2023

Cookie statement

In order to make our website more user-friendly and to ensure that it meets your needs, we use cookies in some areas. A cookie is a small file that is stored locally on your computer when you visit a website. Cookies also allow us to analyze the use of our website. Decide for yourself which cookies you allow or refuse. You can change your decision at any time. In this cookie statement we provide more information about the cookies we use on our website.

Go to the cookie settings to adjust your preferences.

Google Anaytics

To the extent that you have given your consent, this website uses Google Analytics, a web analysis service provided by Google LLC. The responsible party for users in the EU/EEA and Switzerland is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").

Scope of processing

Google Analytics uses cookies that enable an analysis of your use of our websites. The information generated by the cookie about your use of the website is usually transmitted to a Google server in the US and saved there.

We use Google Signals. This allows Google Analytics to collect additional information about users who have activated personalized ads (interests and demographics). Ads can be delivered to these users in cross-device remarketing campaigns.

IP address anonymization is enabled. Due to IP anonymization, your IP address will be truncated by Google within the Member States of the European Union or another state party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. According to Google, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Purpose and legal basis of the processing

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, and compiling reports on website activity. The reports provided by Google Analytics are used to analyze the performance of our website and the success of our marketing campaigns.

The legal basis for the use of Google Analytics is your declaration of consent according to point (a) of Art. 6 (1) of the GDPR.

Storage period

The data sent by us and linked to cookies are automatically deleted after 14 months. The deletion of data whose retention period has been reached, takes place automatically once a month.

Recipients

Recipients of the data are/could be:

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (as processor according to Art. 28 GDPR).
Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA
Alphabet Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA

It cannot be ruled out that US authorities may access the data stored by Google.

Third country transfer

Where data is processed outside the EU/EEA and there is no level of data protection equivalent to the European standard, we have concluded EU standard contractual clauses with the service provider to establish an appropriate level of data protection. The parent company of Google Ireland, Google LLC, is based in California, USA. A transfer of data to the USA and access by US authorities to the data stored by Google cannot be ruled out. The USA is currently considered a third country from a data protection perspective. You do not have the same rights there as within the EU/EEA. You may not be entitled to any legal remedies against access by authorities.

Right to withdrawal

You can withdraw your consent at any time with effect for the future by changing the cookie settings. Click here to adjust your settings . The lawfulness of the processing carried out based on the consent until the revocation, remains unaffected.

You can also prevent the storage of cookies by changing your browser settings to prevent the saving of cookies. However, if you configure your browser to reject all cookies, this may result in a restriction of functionalities on this and other websites. In addition, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google, by

a. Not giving your consent to the setting of the cookie or

b. downloading and installing the browser add-on to disable Google Analytics. Download the add-on here

For more information on Google Analytics' terms of use and Google's privacy policy, please visit https://marketingplatform.google.com/about/analytics/terms/us/ and https://policies.google.com/?hl=en .

Google Ads conversion and remarketing

We use Google Ads Conversion to draw attention to personal offers with the help of advertising material (Google Ads) on external websites. Based on data from the advertising campaigns, we can determine how successful the individual advertisements are. We are interested in showing you advertisements that are relevant to you, to make our website more interesting for you and to be able to provide a more personalized experience.

These advertising media are provided by Google via so-called "ad servers". For this we use ad server cookies, which allow us to measure certain parameters for measuring success, such as the reach of advertisements or clicks by the user. If you visit our website via a Google ad, Google Ads stores a cookie on your device. These cookies usually lose their validity after 30 days and are not intended to identify you personally. The analysis values for this cookie are usually the unique cookie ID, the number of ad impressions per placement (frequency), the last impression (relevant for post-view conversions) and opt-out information (marking that the user does not want this anymore addressed).

These cookies allow Google to recognize your internet browser. If a user visits Ads-affiliated websites and the cookie stored on their computer has not yet expired, Google and the advertiser can see that the user clicked on the ad and was redirected to this page. A different cookie is assigned to each Ads-affiliate. Therefore, cookies cannot be tracked through the websites of Ads-affiliates. We do not collect or process any personal data ourselves in the above process. We only receive statistical evaluations from Google. Based on these evaluations, we can see which of the ad formats used are particularly effective. We do not receive any further data about the use of the advertising material; in particular, we cannot identify the users based on this information.

Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this tool. By integrating Ads Conversion, Google receives the signal that you have opened or clicked on one of our ads. If you are registered with a Google service, Google can assign the visit to your profile. Even if you are not registered with Google or are not logged in, it is possible that the provider will find out and store your IP address.

DEKRA uses the remarketing function within the Google Ads service. The remarketing function allows us to show users of our website advertisements based on their interests on other websites within the Google advertising network (in Google Search or on YouTube or on other websites). The interaction of the users on our website is analysed, for example which offers the user was interested in, in order to be able to show the users targeted advertisements on other pages even after visiting our website. For this purpose, Google stores cookies on the devices of users who visit certain Google services or websites in the Google Display Network. These cookies are used to record the visits of these users. The cookies are used to uniquely identify a web browser on a specific device and not to identify an individual.

Type of cookie

The type of cookie used falls into the "Marketing" category. More information can be found on the Cookie settings page .

Receiver

More information about data protection at Google can be found here: http://www.google.com/intl/de/policies/privacy and https://services.google.com/sitestats/en.html . You can also visit the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org .

Transfers to third countries are possible if appropriate guarantees, in accordance with Article 46 GDPR, have been concluded. More information can be found here: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection_en .

Remove/Revoke

You can prevent participation in this tracking process in several ways:

a) by properly setting up your browser software. In particular, by suppressing third-party cookies, you will not receive advertisements from third-party providers;

b) by installing the Google plug-in under the following link: https://www.google.com/settings/ads/plugin ;

c) by deactivating the interest-based advertising of providers at http://www.aboutads.info/choices . This setting is removed when you delete your cookies;

d) using the appropriate cookie setting. We point out that in this case you may not be able to fully use all functions of this offer.

Legal basis: Article 6 (1) a GDPR (consent)

Facebook pixel and LinkedIn Insight Tag

Web analytics with Hotjar

We use analysis software from Hotjar Ltd. (“Hotjar”) to better understand our users' interests and optimize our website. We use this analysis tool on the basis of your consent (in accordance with Art. 6 para. 1 para. 1 lit. a GDPR), which we requested when you visit our website.

Hotjar works with cookies and other technologies to collect information about the behavior of our users and their devices (in particular the IP address of the device, screen size, device type), information about the browser used, location (country only), preferred language for displaying our website, mouse use (movement, position and clicks) and keyboard use without specific text). Hotjar stores this information in a pseudonymised user profile. Hotjar does not use the information to identify individual users or to combine it with other data about individual users.

With the service we can make so-called heatmaps of the use of our website. Scrolling, cursor movement and clicking / tapping are recorded and based on this a graphical representation is made of the use of our website by all users. Frequently used spaces are displayed in a different color than infrequently used spaces. With this tool we can also create so-called visitor registrations. The live recordings capture the following:

HTML changes (our website and usage)
Cursor and scroll movement
Change in browser view (size)

It is also possible to perform these recordings cross-page. The recording then starts on the first page on which Hotjar is integrated and ends as soon as you leave our site. We do not record texts you enter.

For the analysis of certain technical data and for data processing and/or storage functions, Hotjar cooperates with a limited number of reliable third-party service providers. These service providers are carefully selected by Hotjar and meet high standards of data protection and security. Data is only provided to service providers to the extent necessary for the provision of the services offered, and Hotjar contractually obliges them to keep all data provided to them by Hotjar confidential and to use personal data only in accordance with Hotjar's instructions. More information can be found here in Hotjar's privacy policy .

The cookies that Hotjar uses have a different "lifespan"; some are valid for up to 365 days and some are only valid during the current visit.

Possibility of revocation

You can withdraw your consent at any time by preventing the storage of cookies through your browser software settings. However, we would like to point out that in this case you may not be able to use all functions of this website in full. More information can be found at https://www.hotjar.com/policies/do-not-track/ . You can also adjust our cookie settings to determine which types of cookies you allow or refuse on this website.

Microsoft Clarity

Provided you have given your consent, a tracking tag will be placed by Microsoft Clarity. The responsible party for users in the EU/EEA and Switzerland is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland.

Scope and purpose of processing

Microsoft Clarity uses cookies and similar technologies to analyze how you use our website. This includes collecting information about user behavior and their end devices, such as IP addresses (anonymized), screen sizes, device types, browser information, locations (country only), preferred languages and mouse events (movement, position, clicks). Texts that you enter are not recorded by us. This data helps us create heatmaps and visitor recordings, showing scrolls, cursor movements, and clicks/taps, to visually represent website usage patterns and improve our site's design and functionality.

Legal basis for this data processing is your consent in accordance with point (a) of Article 6(1) GDPR.

Retention period

Recordings data is retained for 30 days. Any labeled or favorited recordings are retained for 13 months. Heatmaps data is retained for 13 months.

Third country transfer

Microsoft Corporation, the operator of Microsoft Clarity, is based in Washington, USA. Data transfer to the USA and access by US authorities to the data stored by Microsoft cannot be ruled out. The European Commission's adequacy decision of July 10, 2023, considers the USA a safe third country under data protection law. Data transfer to the USA is also based on EU Commission's standard contractual clauses. Details can be found here.

Withdrawal

You can withdraw your consent at any time with effect for the future by changing the DATA PRIVACY SETTINGS . The lawfulness of processing based on consent before its withdrawal remains unaffected. You can also prevent cookie storage by changing your browser settings. Blocking all cookies may restrict functionalities on this and other websites.

For more information, visit Microsoft Clarity Terms of Use and the Microsoft Privacy Statement.

Privacy CRM system

How do we handle your data in DEKRA's CRM system?

More information