Automotive Dealers and Repair Shops
Supporting quality and reliability across automotive retail and repair
Automotive dealers and repair businesses operate in a rapidly changing market. Electric vehicles, advanced driver assistance systems, connected technologies and digital diagnostics are transforming the way vehicles are sold, maintained and repaired. At the same time, businesses must meet evolving regulatory requirements and rising expectations from customers, insurers and other stakeholders.
In the Netherlands, DEKRA supports automotive businesses with independent certification, vehicle assessment, testing and claims expertise. Our specialists provide objective information and credible evidence that help organizations demonstrate compliance, manage risks and strengthen the quality of their operations.
Our services include SERMI certification, vehicle inspections and valuations, electric-vehicle battery testing, end-of-term inspections, vehicle management, remarketing support, claims and damage expertise and relevant management system certification.
Our Approach
- Combining independent assessment with practical automotive expertise
- Automotive retail and repair depend on accurate information about vehicles, processes and regulatory requirements. Incorrect or incomplete assessments can affect vehicle value, repair decisions, claims handling and customer confidence.
- DEKRA takes an independent and evidence-based approach. Depending on the customer’s needs, we assess vehicles, damage, battery condition, management systems and compliance with relevant certification schemes.
Our Featured Services in the Netherlands
SERMI Certification
Automotive businesses and employees that require access to security-related repair and maintenance information may need SERMI certification. DEKRA assesses whether the organization and its relevant employees meet the applicable SERMI requirements. Certification enables eligible businesses to apply for standardized access to security-related vehicle information, such as information required for work involving keys, locks, immobilizers and other anti-theft systems.
Vehicle Inspections and Valuations
DEKRA provides independent vehicle inspections, damage assessments and valuations for individual vehicles and fleets. These services provide objective insight into vehicle condition, damage, maintenance status and market value. They can support vehicle intake, sale, lease return, insurance assessment and remarketing processes.
EV Battery Testing
The battery is a major factor in the condition and value of an electric vehicle. DEKRA provides independent testing to assess battery health and remaining capacity. The results provide relevant information for vehicle owners, dealers, fleet operators, leasing companies and buyers of used electric vehicles.
Vehicle Management and Remarketing
DEKRA supports professional automotive organizations with services related to vehicle intake, inspection, valuation and remarketing. These services help manufacturers, importers, dealers, leasing companies, rental businesses and fleet operators manage vehicles consistently throughout the commercial vehicle lifecycle.
Claims and Damage Expertise
When a vehicle or other asset is damaged, an independent assessment can be essential. DEKRA supports insurers, intermediaries, automotive businesses and other organizations with damage inspections, technical investigations, valuations and claims expertise. Our experts assess the nature, cause and extent of damage and document their findings in an objective report. This supports transparent and well-founded decisions during the claims process.
Management System Certification
DEKRA audits and certifies management systems against international and sector-specific standards. Depending on the organization’s activities and objectives, relevant standards may include ISO 9001 for quality management, ISO 14001 for environmental management, ISO 45001 for occupational health and safety and ISO 27001 for information security.
Certification provides independent evidence that the organization has introduced structured processes for managing quality, safety, sustainability or information security.
Beyond the services available in the Netherlands, DEKRA operates through an international network of automotive experts, testing facilities and locations. Globally, DEKRA supports manufacturers, suppliers, dealers, repair businesses, fleet operators and other mobility organizations with vehicle testing and inspection, homologation, product certification, claims expertise, used-vehicle management, cybersecurity, training and specialist technical services. The availability and scope of individual services may differ by country, regulatory framework and DEKRA entity.
Frequently Asked Questions
SERMI certification may be required when an independent automotive business or employee needs access to security-related repair and maintenance information from vehicle manufacturers.
This may include information relating to keys, locks, immobilizers and other anti-theft systems. DEKRA assesses both the organization and the relevant employees against the applicable SERMI requirements.
DEKRA provides independent inspections, valuations, damage assessments, EV battery tests and end-of-term inspections.
The appropriate service depends on the information required, such as vehicle condition, damage, market value, battery health, contract compliance or suitability for remarketing.
An independent inspection provides objective information about the condition and value of a vehicle.
This can reduce uncertainty during vehicle intake, sale, lease return, claims handling or remarketing. It also creates transparent documentation for the parties involved.
DEKRA uses an independent testing method to assess the health and remaining capacity of an electric-vehicle battery.
The resulting report provides additional insight into the technical condition of the battery, which can be relevant when valuing, buying, selling or managing an electric vehicle.
Yes. DEKRA provides independent damage and claims expertise across different technical disciplines.
Our experts can investigate the cause and extent of damage, assess technical and financial consequences and document their findings in an objective report. The precise scope depends on the type of damage, the insurance context and the expertise required.
The most relevant standard depends on the organization’s activities and objectives.
ISO 9001 focuses on quality management, ISO 14001 on environmental management, ISO 45001 on occupational health and safety and ISO 27001 on information security. These standards can often be combined within an integrated management system.