Method for handling deficiencies

A deficiency is a deviation from a requirement that is described in the standard. DEKRA reports deficiencies in a factual report. If deficiencies have been identified, your organization must address them. Analysis must show the cause of the deficiency. You must also investigate whether the improvement has removed the cause and whether this can also be applied to other parts and processes of your organization.

Classification of deficiencies

Deficiencies are grouped as "deficiency" or "serious deficiency," based on the degree to which the deficiency poses a risk.


In the event of a deficiency, the requirement is not fully met. The deviation is demonstrable:
  • non-systematic;
  • an isolated incident;
  • is unlikely to lead to the failure of the management system.
In the event of a deficiency as described above, the organization must send an improvement plan to DEKRA within 90 days of the audit. DEKRA checks the implementation and effectiveness during the next audit, unless otherwise agreed. If implementation and effectiveness can be demonstrated immediately, the auditor may also decide to close the deficiency immediately.

Serious deficiency

In the case of a serious deficiency, the requirement is not met at all. The deviation demonstrably relates to:
  • systematic failure of the management system;
  • situations that can lead to non-compliance with agreements (with customers) or non-compliance with legislation;
  • situations that can lead to failure or limited usability of products or services, or can cause damage to the environment, safety and/or health.
In the event of a serious deficiency, the organization must:
  • send an improvement plan to DEKRA within 30 days of the audit;
  • identify and remove the causes and send the proof of this to DEKRA within 90 days of the audit.

Handling the deficiency

DEKRA must always test, assess and report the handling of a (serious) shortcoming. This can be done by means of an administrative assessment of the measures or an extra audit on location. Such an audit is also referred to as a 'corrective measures audit'.
If the conditions are not met, DEKRA is forced to suspend certification or extend the suspension.
Suspension can also take in the following cases
  • Abuse of the certificate
  • Not being able to perform follow-up audits
  • Repeated failure to submit corrective measures on time
  • At the request of the certificate holder
In the event of suspension, DEKRA requests that an improvement plan be drawn up. DEKRA assesses whether the certificate will be continued or revoked.
Do you disagree with a decision made by DEKRA Certification B.V. in Arnhem, the Netherlands?