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Certifications for (Pharmacy-based) GP practices

Certify the demonstrable quality in your practice

In your (pharmacy) GP practice, you deal with patients on a daily basis. Patients are increasingly becoming the focus of healthcare. Due to the increasing control that patients have over their choice of healthcare provider, it is important to be able to demonstrate measurable data on quality and safety. An independent assessment allows you to show patients that quality is paramount in your practice.

Certification demonstrates that your practice meets high standards in terms of care, organization, and patient safety. For you as a healthcare professional, it offers a clear and structured approach to improving and safeguarding care. This not only contributes to better care outcomes for your patients, but also to more efficient and smoother practice management.

Standards for quality management systems:

ISO 9001 certification

Benefit from international competitive advantages with a certification of your quality management system.

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NEN-EN 15224

The NEN-EN 15224 certificate will demonstrate that your healthcare services meet the quality requirements of insurers and clients.

Details

The added value of an external audit

Every practice is obliged to provide responsible, effective, and safe care and to demonstrate this. An external audit shows that an independent organization has determined that your practice meets high quality and safety standards. During the certification process, the Plan-Do-Check-Act quality cycle is applied. This approach ensures that quality improvement is always a priority. A quality management system systematically monitors, controls, and improves care, so that you are constantly working to improve the quality of your care.

Reducing risks with a management system

Every organization faces risks. It is important for you to consider these risks, because they affect the well-being of your patients. It is therefore essential to actively work on quality and safety in order to manage these risks. Our audits follow a structured approach, focusing on a good balance between theory and practice. Certification emphasizes the implementation of the management system within your practice. Our auditors involve employees at all levels, so that everyone plays a role in monitoring quality. This people-oriented approach, which we call People Based Auditing, ensures that your team feels responsible and contributes collectively to the success of your practice.

Why DEKRA?

100 years of experience

DEKRA has been working on testing safety and quality for over 100 years. With our many years of experience and wide range of services, DEKRA is a leading certification body in healthcare.

Expertise

Our auditors are our experts. All our healthcare auditors have experience in the healthcare sector. When you work with us, you always work with the same contact persons and the same auditor for several years.

Recognition

General practitioner trainers in the Netherlands and health insurers recognize the DEKRA quality certificate for general practices. We are accredited by the Dutch Accreditation Council. With a certificate from DEKRA, you are assured of an expert, independent, and reliable assessment.

Visitation process

If you are certified, you do not need to participate in the assessment process that has been mandatory for the re-registration of general practitioners since 2016. The patient consultation (part of the process) is also part of the certification. For the certification, you can earn accreditation points that are registered in GAIA.

Certify your practice in 5 steps

Before your practice starts the certification process, thorough preparation is required. DEKRA assesses your system independently. If you need advice, you can contact one of the consultants affiliated with the DEKRA partner network.

Are you, like many practices before you, ready to go through the certification process? At DEKRA, we work with the step-by-step plan below.

Orient yourself on the standard you want to be certified against

As a general practice, it is valuable to orient yourself in the field of quality by gaining knowledge about the standards that apply to you. With our expertise, we are happy to keep you informed of the most essential information in the field of quality management for general practices:

Discover our ISO 9001 white paper

This comprehensive white paper provides you with valuable knowledge and practical tips for implementing the standard.

Applications

Our newsletter keeps you informed of the most important updates in the field of compliance for organizations.

Curious about our entire portfolio?

View an overview of the standards and quality labels that fall within our expertise here.

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Determine which tools you can use to set up your management system.

Tip

There are online systems and tools available to help you manage and secure your quality management system.

Carry out the preparatory work for certification

Preparations must be made in order to be ready for certification. These include:

Establishment of a quality management system.
Identify stakeholders in the practice.
Inventory of risks and opportunities.
Documentation of the various processes within your practice.
Customer satisfaction survey.
An internal audit, prior to the DEKRA audit, to assess whether your organization complies with the standard.
Management assessment.

Request a quote to schedule certification

Would you like to start the certification process? We would be happy to discuss your requirements and draw up a schedule that suits you. You can easily provide us with the most important details and requirements for your practice using our online quote form. We will then use this information to prepare a customized quote for you.

A DEKRA auditor assesses the implementation of your quality management system in your practice. If you can demonstrate that you meet the requirements of the standard, you will be awarded your certificate. Follow-up audits are carried out regularly to check that you continue to meet the requirements. Certification focuses on the practical application of quality and working on it with the entire team.