ISO 20000-1 certification
ISO 20000-1 certification is proof that your IT service management systems meet international quality standards. You demonstrate that your IT services are reliable, efficient and customer-oriented.
Details
ISO quality management
Why is ISO quality management so valuable?
Quality is essential for the success of an organisation. Properly structuring your approach to quality management can be of immeasurable value. To guide you through the process, a number of standards have been drawn up, including several ISO standards. We’re happy to explain what quality management precisely entails, why ISO certification is so valuable, and how we can help you with this.
What is quality management?
Quality management is everything you do within your organization to improve the quality of your products, services and processes. Management systems are often used to manage quality within an organization. This is a means with which you give structure and direction to processes and ensure that products and services consistently meet the desired standards.
What is ISO-quality management?
ISO quality management, and in particular an ISO 9001 certification, forms the basis for reliable and consistent business operations. By providing a clear and structured framework, ISO quality management helps your organization to meet legal requirements and at the same time you also build a culture of continuous improvement. The result?
- Optimized processes
- Improved customer satisfaction
- Greater competitiveness.
A well-implemented ISO management system not only increases the reliability of products and services, but it also builds lasting trust with customers and partners.
What is a quality management system?
A quality management system (QMS) is a collection of business processes designed to improve the quality of your products and services. It supports you in evaluating quality objectives. In addition, a QMS records the procedures for managing policies, processes, risks and problems.
The exact make-up of a QMS depends on the organisation. For some organisations, a QMS might simply entail a clear definition of the quality objectives. For more complex organisations, the operational processes will require detailed documentation and regular audits to safeguard quality. And for organisations operating in heavily regulated markets, this is even a statutory requirement.
ISO 9001 is an internationally recognized quality management standard. This is the best-known quality management standard and probably the first thing many people think of when you talk about an ISO management system. It provides guidelines for setting up, implementing and maintaining a QMS. If your organization's quality management meets the requirements of this ISO standard, you will receive certification. An ISO 9001 certification therefore demonstrates that your organization's QMS complies with the internationally applicable standards for quality management. Obtaining an ISO certification can contribute to improving the image of the organization and increasing customer confidence. If you want to obtain an ISO certification for your QMS, you must have it assessed by an independent body.
ISO quality management with DEKRA
At DEKRA, your certifications are in good hands. We are an independent and internationally recognized certification body and have already certified many quality management systems against ISO standards. We understand that obtaining and maintaining an ISO certification is not a goal in itself, but an investment in the future of your organization. With our in-depth knowledge and years of experience, we guide you step by step through the certification process.
People Based Auditing
Our audits follow the principle of People Based Auditing. This means we focus on the people involved in the processes, systems and working methods of your organization. We believe it is important to pay extra attention to the personnel within an organization. They play a crucial role in achieving the quality objectives of your organization. Are you interested in an ISO quality management audit? Please feel free to contact one of our experts. They will be happy to help you.
